RTC Solutions LLC

Terms & deposit policy

Last updated 22 September 2026

Who we are

RTC Solutions LLC provides construction, residential, commercial and carpet cleaning in the Knoxville and Nashville, Tennessee areas. Contact: (865) 422-2531, Rockytopcleaners@gmail.com.

Bookings are requests until confirmed

When you book on this site you are requesting a date and time. Your appointment stays pending until we confirm it by phone or email. We confirm as quickly as we can, and we tell you promptly if the date you picked isn't available.

Prices

Prices shown are starting prices for a home in normal condition, based on the number of bedrooms and bathrooms and the type of clean. Add-ons are priced as listed on the booking page; items marked "from" start at that price. If a job needs significantly more work than the booking describes, we will tell you the revised price before we begin — never afterwards. Homes larger than our listed packages are quoted individually.

Deposit

A deposit of 25% of the estimated total is due to hold your date. Payments are processed by Stripe; we never see or store your card details. The balance is due after the cleaning is finished and can be paid by card, check or cash.

Cancellation and rescheduling

The deposit is refundable if:

  • you cancel 48 or more hours before the scheduled cleaning;
  • RTC Solutions cancels the appointment; or
  • you requested an appointment that we are unable to confirm.

The deposit is not refundable if:

  • you cancel less than 48 hours before the appointment;
  • no one provides access to the property at the scheduled time; or
  • appointments are rescheduled repeatedly or outside this policy.

You may reschedule once at no charge with 48 or more hours' notice, and the deposit moves to the new appointment.

Access, pets and valuables

Please tell us how to get in, and about alarms, pets and any areas you would rather we skip. We ask that cash, jewelry and irreplaceable items be put away before we arrive.

Our work

Our crews are OSHA certified and covered by workers' compensation and general liability insurance. If something isn't right, tell us within 24 hours of the cleaning and we will come back and put it right.

Changes

We may update these terms; the version on this page at the time of your booking is the one that applies to it.

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